IT Service Desk Specialist with German

at  SIG Group

YOU BRING THESE SKILLS, EXPERIENCE & EDUCATION

• Fluent German and English language skills are mandatory
• 1-3 year of experience working in a similar service desk role is desirable
• Internship in IT or similar experiences is a plus
• Good knowledge of PC hardware and software
• Understanding of IT-Service management processes and handling them in a Ticketing system
• Miscellaneous IT skills: Windows OS (7 and above), Windows advanced troubleshooting, Microsoft O365, Remote support tools
• Enthusiasm for continuous learning and interest in the latest technologies.

SIG COMPETENCIES

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

• Provide first level support and troubleshooting for IT Users across the EMEA region in German and English language
• Restore IT services as quick as possible and minimize adverse impact on operations
• Execute Request fulfilment and user support for an international organization
• Optimal use of information technologies with a focus on digital workplace systems and modern unified communication and collaboration solutions (MS-Teams as foundation for audio and video communication).
• Respond to customer inquiries through email, phone, and the IT service portal.
• Provides quick and effective assistance while ensuring that Service Level Agreements (SLAs) are met to maintain high-quality service.
• Documenting troubleshooting and resolution steps within the service desk ticketing system
• Documenting and keeping up to date processes and knowledge articles in the knowledge base
• Working as project member in global roll-out projects
• Collaborating with internal departments to ensure that IT needs are met
• Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
• Dispatching of tickets to other relevant support groups if needed