IT Service Desk Technician 2nd Level Support

at  Freudenberg Performance Materials

Working at Freudenberg: “We will wow your world!” This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Freudenberg Performance Materials is a leading global supplier of innovative technical textiles for the markets of automotive, building materials, apparel, energy, filter media, healthcare, building interiors, shoe and leather goods as well as specialties. The company generates sales of approx. 1.6 billion euros, has 32 production sites in 14 countries around the world and more than 5,000 employees. Freudenberg Performance Materials attaches great importance to social and ecological responsibility as the basis for its business success.

QUALIFICATIONS

• Successfully completed training in the IT sector or comparable training;
• Practical work experience as an IT technician in second level support;
• Very good and up-to-date knowledge in the area of Microsoft client architecture (hardware, software, operating system);
• Good and current knowledge in the area of Microsoft technologies, especially Azure Cloud, Active Directory, Intune and SCCM;
• Independent way of working and customer orientation;
• Very good German and good written and spoken English skills.
  The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

• Receive IT-relevant requests and provide 2nd level support;
• Report, evaluate, process and solve security vulnerabilities in the client infrastructure;
• Process, document and solve IT user requests (faults, service requests and demand requests) by telephone, e-mail, ticket system or other defined communication channels;
• Process tickets in the Workplace area (incidents, disruptions, changes, service requests);
• Provide support in the client hardware and user lifecycle management, including the maintenance of assets;
• Ensure the operation of the clients and printers in the corporate companies (incl. configuration, maintenance, replacement, inventory, etc.);
• Create and maintain the operating manuals, emergency plans and documentation;
• Ensure the inventory of assets in the ITSM system;
• Independent way of working in terms of operation, administration, further development and optimization of the existing software distribution;
• Create and distribute software packages and security updates.