IT Service Desk Technician

at  FSET Inc

The Technical Support Specialist is a permanent full-time position based out of our head office in Kenora responsible for providing both onsite and remote support to our local and regional clients and customers. This role is very client focused, requiring excellent communication skills, strong attention to detail and a professional image, as you will play a key role in supporting these clients. Under the supervision of the Service Desk Manager, the successful candidate will join the FSET Managed Service Provider team.

QUALIFICATIONS & SKILLS

• Graduate of a Certified IT/Technical Training Program and/or related work experience (current CompTIA and Microsoft Certificates preferred).
• Thorough knowledge of M365 Administration and Configuration.
• Extensive knowledge of PC configuration and a Microsoft networking environment.
• Excellent working knowledge of Office 365 suite of applications is required.
• Healthy understanding of WAN solutions and communications.
• Extensive knowledge of the TCP/IP suite of network protocols.
• Understanding of leading virtualization technologies.
• Available to work Monday through Friday as well as occasional evenings and weekends.
• Available for occasional travel to other cities as required.
• Excellent verbal and written communications skills are necessary.
• Candidate must possess the ability to effectively work in an organized, efficient, neat manner; attention to detail is a must.
• Candidate must be self-motivated, capable of independent reasoning and troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment.
• Relevant valid industry certifications are an asset. I.e. A+, Network+, M365
• Bondable Criminal record check; enhanced reliability security clearance.
• 1-2 years experience in a similar role.
• Hold a valid Class G driver’s license.
• Strong work ethic, punctuality, and ability to work independently with minimal supervision.
• Ability to work in a fast-paced environment, under pressure with strong attention to detail.
• Possess good dexterity and physical fitness; ability to kneel, bend, and work in areas with restricted or limited movement.
• Ability to communicate with the public and fellow employees in a courteous and tactful manner with a commitment to maintaining strong customer service.
• Flexibility to work variable hours and overtime as needed; days, evenings, weekends, and statutory holidays as needed.
• Priority will be given to those eligible to work in Canada.

• Troubleshooting and resolving client IT problems.
• Tracking and documentation in our internal systems.
• Frequent client communication using, phone, email, chat, and in person.
• Managed Service Provider Remote Management Systems.
• Evaluate and install computer hardware, networking software and operating system software.
• Implement data, software and hardware security procedures.
• Perform routine network startup and close down and maintain control records.