IT Service Desk Technician (In Office)

at  SnowCloud Services

SnowCloud Services is a quickly growing IT & WISP company looking to hire the right person from Juneau, Alaska. We are looking for intelligent self-starters that are easy going, have a good sense of humor, are both trustworthy and reliable, and most importantly, motivated team players. We desire candidates who have a passion for technology and wish to grow themselves and their career alongside the company.
We are currently hiring for a Full-Time, Tier-1 Service Desk Technician, to work in-office at our headquarters in Mendenhall Valley, Monday through Friday from 8am-5pm.
The candidate will be involved in all front-line aspects of IT support for all SnowCloud Services clients. The position is responsible for providing Tier-1 support for customers’ hardware, software, and network-related problems and questions. They will be responsible for answering customer support phone lines, generating trouble tickets, and working with higher-level technicians and the operations manager to ensure customer problems are addressed and resolved quickly and efficiently. Technical skills and experience are desirable in addition to situational awareness in all aspects of a surrounding tech environment.

KNOWLEDGE & EXPERIENCE (PREFERRED)

• At least two years’ experience in IT service
• Customer service background
• Ability to use online resources to aid in issue resolution
• Solid experience in Mac and PC support
• Solid grounding in core Microsoft Office applications (Word, Outlook, etc.)
• Strong troubleshooting methodology
• Strong data privacy and security practices

INTERPERSONAL SKILLS

• Must be a social team player
• Critical thinking and problem-solving abilities
• Understanding of business organizational goals and objectives
• Superior written and oral communication skills
• Excellent documentation and recording skills
• Ability to present ideas and solutions in user-friendly language
• Ability to prioritize multiple tasks in entrepreneurial environments
• Ability to build and extend both existing and new client relationships
• Enjoy working in a team-oriented, collaborative environment

Please refer the Job description for details