IT Service Desk Technician

at  Wurth Australia

DANDENONG SOUTH

The Wurth Group is a private, family organisation. We strive to deliver the highest possible customer satisfaction through quality products and services. With 88,000 employees globally and revenue exceeding 20Billion Euro, we love what we do and we are proud of it.
Locally, Wurth Australia operates from a state-of-the-art building in Dandenong South. With 465 sales representatives servicing over 56,000+ customers all around Australia, we are proud to offer our customers a comprehensive range of tools, fasteners and consumables, as well as systems and service solutions.
We are currently looking for a highly motivated, helpful and passionate IT Service Desk Technician to join our IT Helpdesk Team located in our Head Office in Dandenong South.

TO BE CONSIDERED FOR THIS OPPORTUNITY, YOU WILL POSSESS:

• A passion for delivering first class customer service in a timely manner
• Strong verbal and written communication skills
• Problem solving skills to troubleshoot issues and enjoy hunting down problems
• IT skills and looking for hands on experience to grow your IT career
• Process orientated, logical thinking and have an ability to follow documented procedures
• The flexibility to work from 7.00am to 8.00pm with rotating shifts
• The ability to work as part of a team and deal with high call volumes
• IT qualifications are an advantage but not mandatory

WHY WE ARE WURTH IT!

• Local role based in our brand new state of the art head office in Dandenong South
• On site secure parking
• Full training provided
• Free access to our Employee Assistance Program (EAP)
• Great access to a wide range of optional online training modules
• Generous uniform allowance
• We are aligned and proud to support Beyond Blue
  If you have IT skills, a passion for delivering first class customer service in a timely manner and are looking for hands on experience to grow your IT career then we would like to hear from you! Apply Now!
  Diversity and Inclusion
  Diversity and inclusion sit at the heart of the Wurths Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.

• Providing prompt response and resolution to support calls and ensuring the timely completion of IT Service Desk tickets and other IT related enquiries.
• Acting as a first point of contact for IT related matters.
• Responding to requests for hardware/software maintenance, including providing telephone/remote support for laptops, printers, iPhones and iPads.
• Setting up and supporting company devices.
• Configuring and maintaining users in active directory, Speedy (CRM), WS1 (SAP), and email systems including new starters, staff transfers and terminations.
• Maintaining the Asset Database (IT equipment and mobile devices).