IT Service Director

at  Davies

DESCRIPTION

Davies Group IT is seeking an experienced ITSM leader to take up the position of IT Service Director to continue transformation of our EUC service delivery function. The ideal candidate will have a strong background in IT service operations and a proven track record in driving wholesale change, implementing accredited frameworks that demonstrate effective, secure, and risk-based service delivery.

The IT Services Team are responsible for supporting the business globally with respect to fulfilment of hardware and software request across three core areas:

• BAU: This includes JML and ad hoc EUC requests
• Project: Provision of EUC requirements from projects
• M&A Integration: Coordination of bulk equipment refresh for M&A integrations

In this senior leadership role, the successful candidate will be responsible for implementing service management frameworks with a focus on operational excellence, automation, and continuous improvement, driving enhanced efficiency and customer satisfaction. They will also ensure compliance with industry standards and manage both internal resources and outsourced vendor relationships effectively. This position requires a leader who understands service and technical operations and has an international perspective on standards and customer service.

SKILLS, KNOWLEDGE AND EXPERTISE

• Proven track record in a senior ITSM management role with experience in global IT service delivery.
• Ability to lead, mentor, and engage a cross-functional team and manage complex projects in a fast-paced, ambiguous environment.
• Strong project management skills (PMP or PRINCE2 certification a plus) and familiarity with ITSM frameworks and tools, such as ServiceNow.
• Advanced understanding of automation, IT hardware and software management, and the ability to leverage data for strategic planning and reporting.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Supply Chain Management, Business Administration, or a related field; advanced degree preferred.
• ITIL Managing Professional or equivalent certification.
• Experience with cloud-based supply chain management systems and automation tools.
• Familiarity with the M&A process and requirements for successful IT integration.

The IT Services Team are responsible for supporting the business globally with respect to fulfilment of hardware and software request across three core areas:

• BAU: This includes JML and ad hoc EUC requests
• Project: Provision of EUC requirements from projects
• M&A Integration: Coordination of bulk equipment refresh for M&A integration