IT Service Manager - Capacity Manager

at  Bank of Ireland

WHAT IS THE OPPORTUNITY?

You will work in a team with a broad range of experience and backgrounds across IT and the Business. Service Design is a high energy team with a strong team bond, great cross team support and the ability to enjoy what we do

ESSENTIAL QUALIFICATIONS

There are no specific qualifications or minimum educational requirements needed for this role.

The following are desirable:

• Strong MI, reporting and presentational skills (Excel, PowerPoint)
• Proven ability to effectively manage multiple simultaneous tasks and/or initiatives
• Ability to manage well under pressure and to operate in a decisive and inclusive manner

IN THIS ROLE, YOU WILL

• Ensuring critical services have sufficient IT Capacity and meet Availability targets reflecting the current and future needs of the business
• Acting as a Service Integrator across all teams, partners and business demand sources for Capacity & Availability
• Analysis, monitoring and contribution to the Capacity & Availability framework for all critical IT services.
• Owning, maintaining, measuring and educating multiple parties on the Capacity & Availability management process, policy, controls and risks.