IT Service Manager - Cloud Operations

at  Moorfields Eye Hospital NHS Foundation Trust

We are at a pivotal stage in our digital journey, with an ambitious portfolio of digital technology initiatives ahead of us. These initiatives are centered around empowering patients and service users, enhancing the experience of navigating the healthcare system, and integrating systems and data to better meet the needs of our citizens.
This role will support the formation of our Cloud Operations service, which will be responsible for:
Ensuring our cloud-based services and infrastructure run smoothly, securely, and are performant for our users
Building, configuring, and operating cloud-based services and infrastructure
Maximising business value and optimising our cloud-based services and infrastructure, including preventing unnecessary cloud spending
As an IT Service Manager for IT Operations, you will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions for your portfolio of IT services.
At this level, you will manage a fully functioning service support team with a customer-centric support approach across multiple locations, focused on service availability and performance.

Participate in the on-call service
Deputise for the IT Senior Management Team as required
Occasional work may be required outside of core business hours to support major projects / programmes
All other reasonable requests
Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscap