IT Service Manager

at  Cubane Solutions AB

REQUIREMENTS

• Experience in IT Service Delivery.
• Ability to design and deliver information and presentations to all levels of an organization.
• Strong financial management knowledge.
• Experienced in Life Cycle Management.
• Ability to own and articulate end-to-end service requirements and understand customer and business needs and understand impact on services and priorities.
• Strong ability to collaborate and build long-lasting relationships and partnerships with various stakeholders.
• Fluent in written and spoken Swedish and English.

DESIRED SKILLS

• Leadership experience in a similar role or other relevant experience.
• Knowledge & proven experience in existing ITSM frameworks and related processes (e.g. ITIL, ISO 20000).
• A strong ability to bridge communications between the IT organization and its business customers.
• Experience working with Business Development.
• Project Management experience.
• A quality- and customer driven mindset enriched with the curiosity to explore new opportunities.
• An ability to orchestrate between functions and organizations in relation to service design, transition and delivery.

• Represent the complete IT Service delivery portfolio and related agreements towards all stakeholders.
• Setup and update clear delivery agreements for the business, to ensure that the current and future service level requirements of customers are identified, documented and maintained.
• Monitoring changing business needs and their fulfillment and communicate these changes to correct stakeholders.
• Operationally responsible for driving and coordinating escalation resolution and follow-up based on IT commitments towards the business.
• Secure alignment between IT and business stakeholders by proactive follow-up.
• Proactively and reactively initiate and ensure improvement initiatives in regard to all IT Services (fixed/variable).
• Provide frequent business specific reporting (budget, satisfaction, tickets) and analysis and initiate measures to drive increased end user satisfaction.
• Drive service and cost performance initiatives and ensure execution of improvement initiatives together with Business.