IT Service Manager

at  Deploja AB

ESSENTIAL REQUIREMENTS:

• 5+ years of experience in IT Service Delivery
• Ability to design and deliver information and presentations to all levels of an organization
• Strong financial management knowledge
• Experienced in Life Cycle Management
• Ability to own and articulate end-to-end service requirements and understand customer and business needs and understand impact on services and priorities
• Strong ability to collaborate and build long-lasting relationships and partnerships with various stakeholders across the entire organization and external partners
• Fluent in written and spoken Swedish (native or C2 equivalent) and English

• Represent the complete IT Service delivery portfolio and related agreements towards all stakeholders in Business
• Setup and update clear delivery agreements for the business, to ensure that the current and future service level requirements of customers are identified, documented and maintained
• Monitoring changing business needs and their fulfillment and communicate these changes to correct stakeholders
• Operationally responsible for driving and coordinating escalation resolution and follow-up based on IT commitments towards the business
• Secure alignment between IT and business stakeholders by proactive follow-up
• Proactively and reactively initiate and ensure improvement initiatives in regard to all IT Services (fixed/variable) together with IT and Business
• Provide frequent business specific reporting (budget, satisfaction, tickets) and analysis and initiate measures to drive increased end user satisfaction
• Drive service and cost performance initiatives and ensure execution of improvement initiatives together with Business