IT Service Manager (m/f/d) – English Speaking

at  Cuculus GmbH

ABOUT US

Cuculus is the key to providing utilities to all, while protecting the world’s precious resources. Jointly with our international partner network, we provide cutting-edge software and technology solutions to address utility challenges now and in the future. Cuculus will never tire of creating innovative technology and services that enable utilities and organisations to successfully transition to a new era of providing and managing electricity, water, and gas. The work we do is important for individuals, cities, and entire nations. Our work is serious, but we have fun with it, too

• Deliver exceptional daily support to customers, fostering strong and continuous relationships.
• Manage customer interactions efficiently through ticket systems and initial contact emails.
• Oversee the Service Desk and Support Mailbox to ensure prompt and effective responses.
• Generate and present detailed monthly service reports to track performance and customer satisfaction.
• Administer and uphold Service Level Agreements (SLAs), conducting regular review meetings with clients.
• Ensure adherence to ISO-9001 quality standards and regulatory requirements, maintaining comprehensive documentation.