IT Service Manager

at  Perth Kinross Council

WORK FROM HOME:

Hybrid
£65,977 - £71,102
Carpenter House, Perth
Digital Strategy 2023-2027
ICT & Digital Asset Management Strategy 2023-2029
Do you have the ambition, drive and resilience to become Perth & Kinross Council’s trusted internal expert and lead for digital, data, technology-enabled innovation and customer services? If so, we would like to hear from you.
We are looking for an experienced and self-motivated digital professional to join our forward-looking IT Management Team as an IT Service Manager – Digital.
Working collaboratively with the IT Service Manager – Operations within a complex and changing environment, you will be responsible for influencing and leading the strategic direction of high-quality innovative digital, data and customer services across Perth & Kinross Council.
You will play a pivotal role in providing professional insight and expertise, to guide and support senior managers, Elected Members and Council business leads, for which a substantial breadth and depth of relevant digital / technical knowledge and capabilities is required.
Please note the intention is to hold interviews in person on Tuesday 8 October 2024.

REQUIREMENTS

Degree / HND or demonstrable relatable experience over a sustained period of at least 5 years or equivalent (i.e. Professional Qualification in a subject area relevant to the post).

Experienced in developing and working with formal governance structures and risk management, you must:

• Drive the agendas for the Council’s Digital and Customer Services Boards and the Data & Analytics Steering Group
• Have results-driven organisational, programme, project and planning skills and be proficient in delivering quality outcomes to time and budget
• Demonstrate a data-driven mindset for service excellence and customer satisfaction
• Be a confident communicator, able to engage, motivate and bring disparate interests together for better shared outcomes
• Have an appetite for working within the wider public sector to advance the national digital agenda within Perth & Kinross
• Be committed to developing and empowering staff while effectively holding them to account.

You will be primarily responsible for:

• Leading delivery of the Council’s Digital, Data & Analytics and Customer Services Strategies.
• Demonstrating the art of the possible: leading digital and data innovation; horizon scanning to identify emerging digital trends and translating these into practical, achievable change initiatives that deliver value for the Council.
• Collaborating with IT and Business managers to develop a new Digital Business Partner Model, shaped around a professional centre of excellence, that embeds shared accountability for identifying and delivering “One Council” digital initiatives and digitising business processes.
• Providing informed strategic insight, advice and direction for optimising existing digital solutions to improve the Council’s services, and developing compelling business cases to secure initiative funding.
• Consolidating and leading Customer Services within an integrated, citizen-centric function.
• Maturing the Council’s established employee and customer platforms to peak performance, including leading initiatives to grow platform use and driving effective benefits realisation.
• Leading, designing and implementing new “One Council” solutions in emerging areas such as IoT, AI and automation.
• Providing oversight, scrutiny and challenge for the Council’s application landscape to reduce duplication; enabling more joined up data and driving efficiencies.
• Driving the Council’s Data and Analytics Strategy: creating a consistent, structured environment in which data tools, quality and capabilities are effectively managed; reshaping the Council’s data landscape and embedding effective data use to derive quality intelligence that informs efficient, targeted services.
• Growing organisational capabilities and confidence around data literacy and digital skills.
• Acting as Head of Establishment for IT’s base at Carpenter House, with responsibility for Health and Safety and Business Continuity Planning.