IT Service Specialist (m/f/d) (Hankook Tire Europe)

at  Hankook Reifen Deutschland

Hankook Tire manufactures globally innovative, award-winning radial tires of proven superior quality for passenger cars, light trucks, SUVs, RVs, trucks, and buses as well as motorsports (circuit racing/rallies). Hankook Tire’s European Headquarters is located in Neu-Isenburg near Frankfurt am Main in Germany. The manufacturer operates further branches in Czech Republic, France, Germany, Hungary, Italy, the Netherlands, Poland, Russia, Spain, Sweden, Turkey, UK, and Ukraine. Hankook products are sold directly through regional distributors in other local markets. Hankook Tire employs approximately 20,000 people worldwide and is selling its products in over 180 countries. Internationally leading car manufacturers rely on tires made by Hankook for their original equipment. Approximately 30 percent of the company’s global sales are generated within the European and CIS-Region. Hankook Tire has been represented in the renowned Dow Jones Sustainability Index World (DJSI World) since 2016.

• Provide technical support to end-users by diagnosing and resolving hardware, software, and network issues promptly.
• Troubleshoot and resolve technical problems related to computer systems, software, and hardware components.
• Maintain accurate records of technical issues and solutions for future reference and analysis.
• Administer and maintain computer networks, servers, and other IT infrastructure to ensure optimal performance and security.
• Perform routine system maintenance tasks such as software updates, patches, and backups to minimize downtime and security risks.
• Monitor system performance and troubleshoot issues to ensure uninterrupted operation of critical IT services.
• Track and monitor the usage, allocation, and disposal of IT assets to optimize resource utilization and control costs.
• Coordinate procurement and deployment of new IT assets according to established procedures and budgetary constraints.
• Conduct regular security assessments and audits to identify vulnerabilities, assess risks, and implement remediation measures.
• Stay informed about emerging security threats, trends, and best practices to proactively mitigate risks and safeguard IT assets.