IT Servicedesk Technician

at  HCRG Care Group

Job Introduction
We are seeking a highly motivated IT Servicedesk Engineer to join our IT operations team. The successful candidate will be responsible for providing technical support and resolving IT-related issues for the entire organisation.
The role will primarily involve day to day remote support of the IT systems and applications to support the wider business providing both BAU, project and mobilisation support as and when requested also acting as an escalation point.
You will be working remotely on a full time, permanent basis, with the occasional requirement to attend our Runcorn Head Office once or twice a week.
Main Responsibilities

As a IT Servicedesk Technician you will be responsible for but not limited to:

• To provide 1st line IT support across the HCRG Care Group to both head office and services within other HCRG Care Group sites
• Provide remote support via telephone and email covering desktops, laptops, printers, mobile phones, and other peripherals.
• Providing high levels of IT support across the business on Windows and Mac including hardware, software, network troubleshooting and diagnosis. Supporting end users operating from a wide variety of locations with a professional approach and a high level of customer service.
• Supporting varied environments, each business unit requires knowledge in various fields so the ability to adapt and learn on the go are key as you will be supporting new and legacy technologies.
• Accurately updating tickets and maintaining SLAs to provide the best customer service achievable to our colleagues.
• Good understanding of compliance to meet standards set by NHS Digital in providing end point device services with a willingness to seek out further education to maintain standards.
• The ideal candidate will have experience supporting Windows and mobile devices preferably IOS. Windows 10/11 experience is desirable.

PLEASE SEE JOB DEESRCRIPTION FOR FULL LIST OF RESPONSIBILITIES.

The Ideal Candidate

The successful candidate will be someone who:

• Possesses an awareness and understanding of IT Operational Delivery of End point services.
• Has experience of supporting endpoint devices, remotely, over the phone, via IM and where appropriate travel to provide desk-side support
• Has experience supporting a wide user base operating Windows 10, peripherals, hardware, software, printers and other peripherals
• Is well organised, resourceful and a proficient problem solver comfortable working under pressure with a logical mindset.

About The Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website’s privacy policy.
Package Description

As a IT Servicedesk Technician you will be working remotely to support the whole organisation. You will feel valued as a IT Servicedesk Technician within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £22,500.00-£24,000.00 plus Group Pension
• Free tea, coffee and milk at your base location.
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

As a IT Servicedesk Technician you will be responsible for but not limited to:

• To provide 1st line IT support across the HCRG Care Group to both head office and services within other HCRG Care Group sites
• Provide remote support via telephone and email covering desktops, laptops, printers, mobile phones, and other peripherals.
• Providing high levels of IT support across the business on Windows and Mac including hardware, software, network troubleshooting and diagnosis. Supporting end users operating from a wide variety of locations with a professional approach and a high level of customer service.
• Supporting varied environments, each business unit requires knowledge in various fields so the ability to adapt and learn on the go are key as you will be supporting new and legacy technologies.
• Accurately updating tickets and maintaining SLAs to provide the best customer service achievable to our colleagues.
• Good understanding of compliance to meet standards set by NHS Digital in providing end point device services with a willingness to seek out further education to maintain standards.
• The ideal candidate will have experience supporting Windows and mobile devices preferably IOS. Windows 10/11 experience is desirable