IT services technician

at  Four Agency

Four is seeking a dynamic IT Services Technician to join our team. As one of the first points of contact for staff and clients needing IT support, you will play a crucial role in ensuring smooth and efficient operations.
You will work closely with both the IT and office teams, assisting with all incoming requests and escalating issues when necessary.
The ideal candidate must be comfortable engaging effectively with stakeholders at all levels. They report to the IT Network and Infrastructure Manager, part of the IT management team.

REQUIRED SKILLS:

• Proficiency in Windows Desktop OS and basic Mac OS knowledge.
• Knowledge of audio-visual systems.
• Familiarity with office applications.
• Experience in stock and inventory management.Methodical approach to problem-solving.

DESIRABLE SKILLS:

• Basic networking knowledge.
• Familiarity with Microsoft 365 suite.
• Basic knowledge of Windows Server OS.
• Experience with Dell hardware.Understanding of cybersecurity tools.

• Serve as the initial point of contact for IT support requests from staff and clients.
• Collaborate with IT and office teams to address and resolve technical issues.
• Escalate complex issues to the appropriate teams or managers.Maintain and manage IT inventory and stock.