IT Site Coordinator

at  IIVI

At Coherent Scotland, we develop laser systems. Our systems are deployed in a wide variety of markets including renewable energy, microelectronics, fundamental research, life sciences and medicine. We aim to make a positive impact on everybody’s life by providing customers with lasers with superior reliability and performance.
Coherent Scotland has grown strongly and consistently over the past ten years, even through times of global economic slowdown. We have a healthy product development pipeline which will enable this growth to continue in the future. This will generate many exciting opportunities for personal growth within the organisation in the years to come. We develop and manufacture many different lasers on site as well as manufacturing lasers developed in other Coherent divisions.
Coherent Scotland is based at the West of Scotland Science Park in Glasgow and is a subsidiary of Coherent Corp., a global leader in the manufacture of materials, networking equipment and laser products. We are housed in a purpose-built facility with research and development, manufacturing, and marketing all on one site.
We have a friendly, business-orientated work environment and great staff facilities within our modern building, including as an on-site cafeteria. In addition, we offer a competitive remuneration package which includes a contributory pension scheme, subsidised private health care and free life assurance. However, if a work-life balance is important to you, you’ll also be pleased to know that we operate flexible core hours which provide the opportunity to start your weekend early.

EDUCATION AND EXPERIENCE

Able to manage and prioritise multiple issues with minimal supervision, you will have excellent organisational skills, and be equally comfortable contributing as part of a team and when working independently. You will have experience of helpdesk procedure, report writing and project management. With substantial experience of supporting IT, you will be familiar with installation of Windows Operating systems, Windows Active Directory Services, Office365 and have an ability to evaluate systems administration tools. Experience with Azure and Intune is a plus.

Requirements:

• Demonstrated good experience supporting Information Technology operations or technological work experience.
• Demonstrated ability to manage and prioritize service requests with minimal supervision.
• Excellent organizational skills.
• A teamwork approach and ability to act independently to solve problems.
• Engage comfortably with more senior managers, effectively present business solutions, determine the best way to get things, done by talking their language and responding to their needs, develop approaches likely to be seen as appropriate and positive.
• Ability to follow standard service desk procedures and quickly redirect problems to appropriate resources.
• Ability to manage small projects and understanding of project methodology is required.
• Strong troubleshooting and problem-solving skills, resilience in the face of continual change, and ability to handle high demands.
• Experience administering small-size corporate server rooms and coordinating with facilities groups.
• Availability to occasional travel to other locations within the UK.
• ITIL awareness is desirable.

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It’s an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!
Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.

Coherent Corp. is a global leader in the development and manufacture of optics and lasers and our Global Information Technology Department is currently seeking an IT Site Coordinator for our state-of–the-art facility, based at our site in Glasgow.
As a member of our global IT team, you will provide on-site Workplace IT support services to our Glasgow site and remote support to our Daventry site (occasional travel needed to provide on-site-support) as well as to our employees working remotely. You will maintain the IT infrastructure located at our sites and be a helping hand to other IT departments (like network operations) for on-site tasks. You will liaise with corporate IT and local business and line managers and ensure that all aspects of the manufacturing processes are supported from an IT perspective. In addition, you will work closely with corporate IT staff outside the UK on implementing local and global projects to ensure the highest levels of operational excellence.

Responsibilities:

• Provide IT support and manage IT services at multiple regional sites, escalate priority issues, resolve IT incidents as process IT service requests needed.
• Work with local department managers and corporate IT staff to analyze and resolve problems associated with technical issues and recommend solutions for changing needs.
• Develop, document and implement standard operating procedures and customer service guidelines relating to IT support.
• Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support of project efforts and become an IT business advocate.
• Provide operations support including backup, account management, workflow, log analysis, troubleshooting and service optimization.
• Actively participate as a global IT member in global projects when needed.
• Become a champion of implementing global IT standards and participate in the feedback process for continuous improvement.
• Manage local and regional IT vendor relationships.
• Manage local server rooms.