IT Solution Manager, End User Services

at  Neste Oyj

THIS IS AN AD FOR CREATORS OF CHANGE!

This is for you who wants to have a real impact on creating a healthier planet for our children every day. At Neste, you will be working for the world’s leading producer of sustainable aviation fuel and renewable diesel and a forerunner in developing renewable and circular feedstock solutions for polymers and chemicals. Let’s create transformation for a sustainable future together.

YOUR ROLE IN OUR TEAM

• Have end to end accountability of Neste’s global IT End Users Services, their lifecycle and the development and maintenance activities related to them
• Serve as the primary point of contact for vendors providing services within the scope of this role
• Build and maintain strong relationships with vendors, fostering collaboration and innovation
• Monitor vendor performance (e.g SLAs) and address any issues proactively
• Be involved in managing vendor contracts, ensuring optimal value and performance
• Ensure that agreed service delivery processes are being followed and produce expected outcomes in a cost effective manner
• Enhance services aligning with identified needs and providing tangible value to organizational objectives
• Be responsible for the financial management (e.g cost forecast, invoice handling)
• Foster a culture of customer service excellence and continuous improvement

THE BEST COMBINATION TO SUCCEED IN THIS ROLE

• Several years of experience IT service management, preferably in the End User Services area
• Practical knowledge of End User Services and the business processes used to manage and support them (e.g Service Desk, Local Support, Workstation management, etc.)
• Experience with vendor and stakeholder management
• Financial management experience
• Excellent leadership, communication, and interpersonal skills
• Ability to work independently, establishing priorities and meeting deadlines at the same time as being a good team player, providing and asking help when needed
• Fluency in English