IT Specialist

at  360insights

IT Specialists assist all team members to ensure they have both the right technology to complete their job and that the technology is running effectively. In addition to resolving technical complications impacting job functioning, IT Specialist responsibilities range from hardware setup during onboarding to maintenance throughout employee transfers/leaves.

• Triage and resolve helpdesk tickets using JIRA
• Train user base on corporate applications
• Day to day system administration functions, including system provisioning, maintenance and decommissioning laptops
• Provides Technical Support to internal employees and troubleshoots technical issues related to common infrastructure and network, within SLA response time
• Improvement of all service deliveries that capitalize on efficiencies including installation standards and configurations.
• Follow onboarding process for new hires and terminations
• Standardize on hardware and software across departments
• Provide technical support services for all departments
• Research and implement new corporate applications and solutions
• Maintain integrity and security of Entra ID and all user access privileges
• Create FAQ documentation for commonly asked questions
• Maintain Entra ID information for all employees as directed by HR
• Maintain physical security ensuring employee safety
• Supporting and assisting all remote employees