IT Specialist (Contract, Part-Time)

at  Quandri

WE’RE QUANDRI. WE TRAIN INTELLIGENT ROBOTS TO POWER THE MODERN INSURANCE BROKERAGE AND AGENCY. WE’RE ON A MISSION TO UNLOCK 10,000,000 HOURS OF REPETITIVE WORK OVER THE NEXT THREE YEARS, SO THAT TIME CAN BE USED FOR MORE VALUABLE AND MEANINGFUL ENDEAVORS.

Every year, billions of hours are wasted on repetitive and manual work. This is work that can and should be automated, but has been overlooked. Quandri is building an AI robotics platform to fix this for the insurance industry.
Our robots enable insurance brokerages and agencies to automate many of their most time-consuming and repetitive processes. These software robots can be deployed into a customer’s existing software systems and work within their processes similar to how a person would, but at lightning speed and indefinitely.
We’ve begun by tackling massive problems around repetitive and high-volume work in the P&C insurance industry in North America, and have no shortage of product and geographic expansion opportunities over the next few years where this technology can have an even larger impact. We’ve raised venture capital from top US and Canadian investors to help us achieve our mission, and are now scaling the company to achieve this.
We saw 8x ARR growth last year and are aiming for 3x this year, making Quandri one of the fastest growing technology companies in Canada. We have won a few awards, and have already made a big impact on the insurance industry. However, what matters most is making our customer’s lives better one automated process at a time.

JOB SUMMARY:

We are seeking an IT Specialist to join our team. The ideal candidate will be responsible for managing and supporting our IT infrastructure, ensuring the security and integrity of our systems, and maintaining compliance with industry standards. This role requires a proactive individual with a strong background in information security, IT support, and system administration.
We have preference for current students in a related field who are 4 - 8 months away from graduation.
The role is part-time for 20 hours per week across Monday, Wednesday & Thursdays; and is an on-site role at our office in Gastown, Vancouver BC. There is the possibility this could turn into a full time role in the future.

QUALIFICATIONS:

• Degree, or preferably working towards a degree in Information Technology, Computer Science, or related field.
• 1+ years of experience in IT support, system administration, or information security.
• Strong knowledge of networking protocols, firewalls, and security best practices.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and virtualization technologies.
• Familiarity with compliance frameworks (e.g., GDPR, HIPAA, SOC 2) and experience supporting compliance audits.
• Excellent problem-solving skills and ability to work independently.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Relevant certifications (e.g., CompTIA Security+, CISSP, CISM) are a plus.

• Monitor, maintain, and support the company’s IT infrastructure, including servers, networks, and cloud services.
• Perform regular system updates, patches, and backups to ensure optimal performance and security.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Implement and enforce security policies and procedures to protect company data and systems.
• Conduct regular security assessments and audits to identify vulnerabilities and implement corrective actions.
• Monitor and respond to security incidents, including malware infections, data breaches, and unauthorized access.
• Ensure compliance with relevant industry standards and regulations (e.g., GDPR, HIPAA, SOC 2).
• Assist in the development and maintenance of compliance documentation, policies and security controls.
• Collaborate with internal and external auditors to support compliance audits and assessments.
• Provide technical support to employees, resolving IT-related issues and queries.
• Conduct training sessions to educate staff on best practices for IT security and system usage.
• Create and maintain documentation for IT processes and procedures.
• Lead and participate in IT projects, ensuring timely delivery and successful implementation.
• Collaborate with cross-functional teams to understand and address IT needs.
• Stay current with emerging technologies and recommend improvements to existing systems.