IT Specialist, On-site Services - Germany

at  Outokumpu

WHAT YOU’LL DO:

As an IT Specialist, On-site Services, you will ensure the delivery of safe and reliable infrastructure services at the sites in your scope, acting as a trusted partner to business counterparts.

THE ROLE INVOLVES:

• Ensure Safety Compliance: Strictly adhere to safety rules and regulations in all IT operations.
• Manage Infrastructure Services: Take responsibility for infrastructure services within your support area, including IMACD tasks for various devices such as PCs, servers, handhelds, label printers, and more.
• End-User Support: Provide support for end-user devices including desktops, laptops, thin clients, printers, mobile devices, and VDI solutions.
• Network & Firewall Support: Offer baseline support and maintenance for local networks and firewalls.
• Service Performance: Perform support and development activities according to agreed Service Levels or maintenance/project plans, ensuring the high performance of IT services.
• Lifecycle Management: Oversee the lifecycle management of IT service components within your support area, ensuring timely updates and replacements.
• Proactive Improvement: Identify operational needs and propose new, efficient solutions to enhance service delivery.
• Effective Communication: Maintain good and timely communication with internal and external staff, ensuring clarity and professionalism in all interactions.
• Standardized Methods: Apply approved standard methods and ways of working, ensuring consistency and high-quality results.
• Documentation: Keep documentation up to date to ensure accuracy and accessibility.
• Promote IT Services: Act as an ambassador for IT services and solutions, promoting their full scope and value.
• Cyber Security & Lifecycle Management: Focus on cyber security improvements and IT system lifecycle management to maintain a secure and resilient IT environment.
• Device and Process Standardization: Contribute to the standardization and consolidation of devices, applications, solutions, and processes, working closely with IT and business teams.
• Collaborate Effectively: Cooperate with all internal and external IT teams and delivery partners to ensure seamless service delivery.