IT Supplier Manager

at  Outcomes First Group

KEY ACCOUNTABILITIES:

• Develop and maintain strong relationships with IT suppliers, ensuring effective communication and collaboration to meet organisational needs.
• Negotiate contracts and service level agreements (SLAs) with suppliers to ensure favourable terms and conditions, and monitor compliance with contractual obligations.
• Track and evaluate supplier performance against established metrics and SLAs, addressing any issues or non-compliance in a timely manner.
• Manage the end-to-end procurement process for IT products and services, including needs assessment, supplier selection, and purchase order management.
• Identify and mitigate risks associated with supplier relationships and procurement processes, ensuring that contingency plans are in place.
• Monitor and control IT supplier-related expenditures, identifying opportunities for cost savings and efficiency improvements.
• Work closely with internal teams to understand their IT needs, ensuring that supplier offerings align with business requirements.
• Conduct market research to identify potential suppliers and evaluate their capabilities, ensuring alignment with the organisation’s strategic objectives.
• Drive initiatives for continuous improvement in supplier performance and procurement processes, seeking opportunities to enhance service delivery and efficiency.
• Prepare regular reports on supplier performance, procurement activities, and market trends, providing insights to inform decision-making at the executive level.

EXPERIENCE:

• Minimum of 3-5 years of experience in supplier management, procurement, or contract management within the IT sector.
• Proven track record of managing vendor relationships and negotiating contracts.

TECHNICAL SKILLS:

• Strong understanding of IT procurement processes and supplier performance metrics.
• Familiarity with IT products and services, including hardware, software, and cloud solutions.

ANALYTICAL SKILLS:

• Excellent analytical and problem-solving skills, with the ability to assess supplier performance and identify areas for improvement.

COMMUNICATION SKILLS:

• Strong verbal and written communication skills, with the ability to effectively engage with internal stakeholders and external suppliers.

ORGANISATIONAL SKILLS:

• Strong organisational and time management skills, with the ability to manage multiple projects and priorities simultaneously.

SOFT SKILLS:

• Strong negotiation skills and the ability to influence stakeholders at various levels of the organisation.
• Ability to work collaboratively in a team-oriented environment while also being self-motivated.

EDUCATION:

• Bachelor’s degree in Business Administration, Information Technology, Supply Chain Management, or a related field.
• Master’s degree in Business Administration, Information Technology, or a related field.
• Relevant certifications such as Certified Supply Chain Professional (CSCP), Certified Purchasing Manager (CPM), or similar.

EXPERIENCE:

• Experience in a leadership or managerial role within supplier management or procurement.
• Knowledge of procurement software and tools for managing supplier relationships and contracts.

INDUSTRY KNOWLEDGE:

• Experience in the education sector or organisations focused on social care or special education.
• Technical Skills:
• Familiarity with financial analysis related to procurement and supplier management, including budgeting and cost control.

ADDITIONAL REQUIREMENTS:

• Act as an ambassador for Outcomes First Group
• At all times promote and comply with organisations commitment to safeguarding, equal opportunities and health and safety
  Please note the role specification is subject to change as part of the dynamic nature of the business.

JOB PURPOSE:

The IT Supplier Manager is responsible for managing relationships with external IT suppliers and vendors to ensure the delivery of high-quality products and services that align with the organisation’s strategic goals. This role involves overseeing the procurement process, negotiating contracts, and monitoring supplier performance to ensure compliance with service level agreements (SLAs) and quality standards. The IT Supplier Manager will collaborate closely with internal stakeholders to identify needs, facilitate effective communication, and drive continuous improvement in supplier performance. By fostering strong partnerships with suppliers and ensuring that IT services meet operational requirements, the IT Supplier Manager will contribute to the overall efficiency and effectiveness of the organisation’s IT operations.