IT Support Administrator

at  CAE

IT SUPPORT ADMINISTRATOR

Are you looking for a rewarding and challenging career in IT? Are you looking to expand your horizons in a growing Aviation /Technology sector? CAE has an exciting job opportunity for an IT Support Administrator role based in Burgess Hill, UK. We are looking for a passionate, driven person to join our IT Support operations team for a part-time role based in the CAE Training Centre in Burgess Hill. Competitive salary and conditions on offer and genuine opportunities to grow. IT Graduates welcome
The role we are offering you:
Reporting to the Core IT Group Leader (UK & Nordics) you will join the IT Support operations team and will be primarily responsible for delivery of first line IT Support (both telephone, remote and in person) for CAE staff in the training centre and across Europe.
An excellent opportunity to gain exposure to various technologies including Windows 11, Windows Server, SharePoint, Active Directory management, Office 365 Apps, Finance & CRM systems, and many others.

Principles Responsibilities

• Configure, deploy, and relocate corporate laptops, desktops, monitors, headsets, docking stations, printers, mobile devices, and ad-hoc hardware & software.
• Onboard new hires and Offboarding of existing personnel.
• Maintain IT hardware & Software in the asset database.
• Log incidents and requests in the IT Service Management system (BMC Helix)
• Install, configure, and troubleshoot company applications.
• Support MS Office products (Office 365, Microsoft Teams), Windows 10/11 Enterprise and other apps using remote access tools and in person.
• Support CAE instructors and external customers in resolving classroom issues.
• Ad-hoc work on exciting new projects, deploying new software & hardware solutions.
• Collaborate with other IT teams located worldwide in all time-zones.
• Deploy and maintain AV equipment within the training center.
• The core working hours 9am-5pm, Mon-Fri with occasional out of hours work.
• Ad-hoc travel to other CAE offices may be required.

ABOUT US

At CAE, we exist to make the world safer. Our cutting-edge training and critical operations solutions empower pilots, airlines, defence and security forces to perform at their best every day and when the stakes are the highest. We equip those in critical roles with the skills and expertise needed to move our world forward safely.
Our teams assure the success of our partners across civil aviation and defence and security. We’re proud to be the partner of choice for those operating in the most complex environments. Around the globe, we’re everywhere customers need us to be. We digitalize the physical world, deploying simulation training and operations-support solutions
CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators and personalized training programs powered by AI. That innovative mindset continues to define our work today, fueling our promise to engineer better solutions that maximize value for those we serve. It’s our collaborative and proactively agile employees who make this pursuit of “better” possible. Together, our ethos and our people produce the technological advancements that enable our clients to decisively achieve difficult goals.
To learn more: www.cae.com

Principles Responsibilities

• Configure, deploy, and relocate corporate laptops, desktops, monitors, headsets, docking stations, printers, mobile devices, and ad-hoc hardware & software.
• Onboard new hires and Offboarding of existing personnel.
• Maintain IT hardware & Software in the asset database.
• Log incidents and requests in the IT Service Management system (BMC Helix)
• Install, configure, and troubleshoot company applications.
• Support MS Office products (Office 365, Microsoft Teams), Windows 10/11 Enterprise and other apps using remote access tools and in person.
• Support CAE instructors and external customers in resolving classroom issues.
• Ad-hoc work on exciting new projects, deploying new software & hardware solutions.
• Collaborate with other IT teams located worldwide in all time-zones.
• Deploy and maintain AV equipment within the training center.
• The core working hours 9am-5pm, Mon-Fri with occasional out of hours work.
• Ad-hoc travel to other CAE offices may be required