IT Support Agent - ENG + German speaking (EU)

at  Sogeti

I’m interested
IT Support Agent (ENG + German and FR) - European Institution
Are you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you!
At the moment we are looking for an ‘IT Support Agent ' for a European Institution!

YOUR SKILLS :

• Min 3 years of experiences as IT Support
• Fluent in both English/German both written and oral (French is a big plus)
• Part of the consultants needs to be fluent in German both written and oral as well
• Very good communication skills
• User oriented
• Very good skills in all of the MS office applications, IOS and Android are a big plus
• ITIL V3 Foundation Certified is a big plus
• …

• Service desk agent, incident agent and analyst, problem agent and analyst
• Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
• First and second-line support: on-site support
• Recording & tracking incident information
• Recording & tracking Problem information
• Participating in reconfiguration/installation of PC environment
• Documenting operational support procedures
• Drafting technical content for knowledge database
• IT support specialist must be able to perform all tasks of a service desk operator
• Testing and administration of applications
• Liaising with system administration and database administration for execution of administration tasks
• …