IT Support Agent

at  TripleTen

TripleTen is a family of digital re-skilling products. We help people with versatile backgrounds learn a new profession online and build a sustainable career in the Tech Industry.
Our program graduates have landed dream jobs at places like Tesla, Accenture, Nielsen, and Microsoft. More than 5,000 students have already chosen TripleTen and we need your unique expertise to keep our company both competitive and innovative.
Our mission is to help people with versatile backgrounds learn a new profession and build a sustainable career in tech.
We are looking for an energetic and detail-oriented IT Support Agent for LATAM and USA regions. This role is a part of our Backoffice to manage the daily operations.
The best candidates for this position thrive on personal accountability and love the challenge of lateral problem solving.

Requirements:

• Advanced level of English (B2-C1);
• Customer-oriented, enjoy helping people, and able to multitask;
• General understanding of the IT industry and tools (Gmail, Notion)
• Previous working experience in tracking systems (Jira);
• Interest in the tech industry, ready to dive into it, understanding the processes of IT products, and online services;
• Ability to organize oneself, everyone, and everything around.

What you will do:

• Facilitate the onboarding process by granting new hires access to necessary systems, applications, and tools.
• Coordinate internal Swag shop.
• Coordinate with IT and HR teams to ensure all onboarding tasks are completed timely and accurately.
• Act as the first point of contact for helpdesk requests and technical issues.
• Utilize the internal knowledge base to troubleshoot and resolve common technical problems.
• Escalate complex issues to the appropriate IT support teams when necessary.
• Assist in developing and improving onboarding and helpdesk procedures.

What we can offer you:

• Monthly payment of 500-1000 USD gross;
• Full-time remote work in EST time zone;
• A comfortable digital office. We use modern digital tools— Miro, Notion, Google Meet, etc.— to make the process of working together seamless;
• Diverse and tight-knit team which is spread out across Israel, Serbia, US, Georgia, Armenia and more.

DISCLOSURES

• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
  **TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor

• Facilitate the onboarding process by granting new hires access to necessary systems, applications, and tools.
• Coordinate internal Swag shop.
• Coordinate with IT and HR teams to ensure all onboarding tasks are completed timely and accurately.
• Act as the first point of contact for helpdesk requests and technical issues.
• Utilize the internal knowledge base to troubleshoot and resolve common technical problems.
• Escalate complex issues to the appropriate IT support teams when necessary.
• Assist in developing and improving onboarding and helpdesk procedures