IT Support Analyst (AM0005)

at  MSP OPERATIONAL CORP

Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let Groupe Access Powered by MSP Corp. be your next step to success.
We are currently looking for a dynamic IT Support Analyst for a role to hire for our client located in Contrecoeur, QC. who is a world leader in steel and one of the top five producers of iron ore products worldwide.
Do you like a challenge and want to be part of a dynamic team? Would you like to share in the success of a fast-growing company? Then read on!
On-site position

QUALIFICATIONS:

• Minimum 4-8 years’ experience in a similar position;
• DEC in Information Technology or equivalent;
• Bilingual in English and French, both written and spoken;
• Strong troubleshooting, communication, and documentation skills;
• In-depth knowledge and experience with Microsoft environments, including Microsoft Office 365, and Active Directory;
• Experience in troubleshooting and repairing PCs and printers;
• Ability to work in a multidisciplinary environment;
• Demonstrate a good level of autonomy (good planning, good follow-up and accountability, initiative);
• Ability to work as part of a team;
• Comfortable working in a dynamic environment, with a fast pace and tight deadlines;
• Has a car;

SUMMARY OF RESPONSIBILITIES (JOB PURPOSE):

• Ensure the reception, processing and follow-up of all support requests made to the IT Help Desk.
• Ensure, on a rotating basis, the reception, processing and follow-up of urgent support requests outside working hours made to the IT help desk.
• Manage user accounts for all AMM employees in the Active Directory.
• Manage backups of all office automation (L1), automation (L2) and production (L3) systems.

TASKS CARRIED OUT: DAILY AND WEEKLY:

• Assist all AMM users as first-line support for all requests relating to hardware problems, operating systems, hardware-software and application configurations, hardware and network installation or reorganization, following personnel movements (Add, move and change).
• Analyze and prioritize requests.
• Manage, validate and control daily backups of AMM data. Ensure that data saved on magnetic tapes is vaulted on a daily basis.
• Create, modify or delete user accounts.
• Provide 7/24 support on rotation.
• Local responsibilities, and interactions with Shared Services.
• Experiment with solutions and implementation strategies, and actively participate in projects and in the analysis of risks and impacts on users.
• Ensure that requests processed by the IT group follow ITIL and/or SOx standards.

TASKS CARRIED OUT: MONTHLY AND ANNUALLY:

• Plan on-call schedule.
• Update Active Directory user accounts.
• Maintain equipment inventory.