IT Support Analyst / Analyste en soutien à l’informatique

at  Exertis JAM

DON’T SKIP A BEAT, APPLY TO JAM INDUSTRIES!

Job Title : IT Support Analyst
Division : MIS
Location : Baie D’Urfe, QC (Hybrid environment)
Schedule: Monday – Friday | 8:30AM-5:30PM (Flexibility)
JAM Industries, Making the world sound better, one brand at a time! Do these words sound like music to your ears?
Since 1972, JAM Industries has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

BONUS QUALIFICATIONS:

• Related certifications (ie. CompTIA A+, Microsoft 365);
• Related Post-Secondary Education or College degree.

QUALIFICATIONS SUPPLÉMENTAIRES:

• Des certifications pertinentes (c.-à-d., CompTIA A+, Microsoft 365);
• Des études post-secondaires connexes ou un diplôme collégial.

WHAT YOU WILL DO:

The IT Support Analyst will play a pivotal role in ensuring the seamless operation of JAM’s IT help desk, providing Level I and Level II support to internal users and assisting the Level I help desk team. This position will also collaborate with the Systems Administrator and Network Administrator to support and maintain JAM’s critical IT infrastructure. This fast-paced position requires you to provide assistance through various forms of communication, including in-person, over the phone, and through written correspondence. If you are energetic, customer service-oriented, and enjoy solving technical problems, this role is perfect for you.

RESPONSIBILITIES:

• Provide friendly technical support to internal users for IT hardware, software, printing, connectivity, and other infrastructure needs, both remotely and onsite;
• Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the help desk;
• Install, configure, deploy, and manage computers and other IT devices in accordance with corporate standards
• Oversee hardware/software asset management and license compliance;
• Participate in various IT projects and contribute to general improvement of infrastructure systems;
• Prepare and maintain documentation related to IT infrastructure, such as recurring IT tasks and processes;
• Utilize the help desk ticketing system to manage tasks, requests for support, and day-to-day activities;
• Perform other duties and activities as needed.
• Hybrid environment -remote work is key with minimum physical presence required)
• Flexibility with the working hours-must be connected during core hours or when there are support duties)