IT Support Analyst

at  Callen Lenz

IT Support Analyst
Vacancy Reference: CLA-292
Position: Full-time
Location: Salisbury, Wiltshire, UK
Salary Range: £27,000 - £32,000 per annum depending on relevant experience
At Callen-Lenz, we are expanding the limits of what is possible. We specialise in crewed and uncrewed aircraft operations and technology, and having recently received investment into the business we are going through a period of rapid growth and development and are looking for key roles to assist with these changes. Callen-Lenz offers innovative and customer focused UAS solutions through our 4 key business strands: technical services, products, platforms and operational services. We are looking for individuals to help drive forward our expansion, placing you at the forefront of UAS development in the UK.

Our Values

• Teamwork
• Commitment
• Initiative
• Creativity
• Agility
• Integrity
• Enjoyment

SKILLS AND COMPETENCIES

Essential

• You should have demonstrable experience of providing IT Support within a professional setting.
• Confidence and experience with Microsoft Office
• Some experience in building and maintaining computers or robotics

Desirable

• Any programming/ scripting languages

Personal Attributes

• Enthusiasm and passion for IT
• Must be a British Citizen or have an existing right to work in the UK
• Ability to commit to occasional national travel
• Due to the location of our office a driving license and own transport is required.
• Excellent communicator
• Excellent problem solving ability
• Enthusiasm for their work and self-motivated
• Ability to hold Security Clearance – 5 years residence in the UK

Callen-Lenz is an equal opportunities employer, committed to building an inclusive working environment. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. It is essential that the successful candidate must, by the start of their employment have permission to work in the UK. Proof of identity and eligibility to work in the UK will be required prior to commencement of employment.

ABOUT THE ROLE

We are looking for a talented IT Support Analyst to join our expanding team and continue developing their career in IT. Reporting to the IT Service Delivery Lead, this opportunity will appeal to someone who enjoys a varied role, is passionate about IT, works well under pressure, will accept ownership of a project through to completion and takes pride in a job done well.

RESPONSIBILITIES

• Providing support to internal IT operations including hardware / software management & maintenance, daily I.T. support covering a range of platforms
• 1st and 2nd line internal IT support, giving exposure to continue developing your knowledge and skills
• Web App upgrades
• Managing client Databases
• Microsoft Suite of tools
• Hardware Management (Printers / Laptops etc)
• Strong documentation skills adhering to best working practice
• Actively participating in your own development plan which will be agreed with your line manager
• Achieving personal development targets, as agreed with your line manager
• Taking part in meetings, supervision, training and other events to assist with your development, as requested by your line manager
• Any other task as directed by your Line Manager