IT Support Analyst (f/m/d) - onsite

at  NTT Data

COMPETITIVE SALARY | ON SITE IN WUPPERTAL, GERMANY

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA is currently looking for an IT Support Analyst (f/m/d) onsite in Wuppertal for our growing team in Germany.

RESPONSIBILITIES:

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
• Installs, maintains and optimizes desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system

ROLE REQUIREMENTS

• Several years of relevant Desktop Support experience (on site/remote)
• Proficient in Windows operating system environment
• Strong customer interaction skills
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required
• Fluent in German language, good knowledge of English language