IT Support Analyst

at  FE fundinfo

JOIN OUR DYNAMIC TEAM AS AN IT SUPPORT ANALYST AND BE AT THE FOREFRONT OF INNOVATIVE TECHNOLOGY SOLUTIONS!

At FE fundinfo, we offer you the opportunity to work on exciting projects that will enhance your skills and career growth. You’ll be part of a team that embraces change swiftly, operates with agility, and stays ahead of evolving services. This role will allow you to make a significant impact by ensuring our IT operations run smoothly and efficiently.

YOU WILL NEED THE FOLLOWING EXPERIENCE AND SKILLS TO JOIN US AS AN IT SUPPORT ANALYST:

• You will need 3+ years in IT support or a related role, with hands-on experience in Ivanti, Microsoft Intune, and ITSM tools.
• You should be proficient in building and configuring Windows and macOS laptops and desktops.
• You must have a strong understanding of cybersecurity principles, including compliance frameworks and best practices.
• You will need familiarity with network protocols and troubleshooting methodologies.
• Ideally you will have a Bachelor’s degree in information technology, Computer Science, or a related field or equivalent qualification.

FE FUNDINFO IS A LEADING INVESTMENT MANAGEMENT TECHNOLOGY AND DATA COMPANY CONNECTING ASSET MANAGERS TO DISTRIBUTORS IN THE UK, EUROPE AND ASIA PACIFIC. WE ARE PROUD OF OUR VAST, DIVERSE, AND HIGHLY SKILLED TEAM, WHO HELP TO MAKE OUR INDUSTRY BETTER CONNECTED AND BETTER INFORMED.

Our company culture is built on flexibility, collaboration, and continuous learning. We offer hybrid work options, regular team events, and numerous learning opportunities to help you grow both personally and professionally.

• Providing first and second-level support for hardware, software, and network issues.
• Troubleshooting and resolving issues related to Ivanti, Intune, and other IT systems.
• Building, configuring, and deploying laptops and desktops according to organizational standards.
• Utilizing Microsoft Intune for endpoint management, ensuring devices are compliant with security policies.
• Implementing and maintaining security measures for all devices, including antivirus, encryption, and patch management.
• Managing and prioritizing service requests and incidents using ITSM best practices.