IT Support Analyst

at  Fleet Assist

IT Support Analyst
Huntingdon
About Fleet Assist
Fleet Assist are the UK’s leading supply chain management specialist of service, maintenance and repair services to over 1.3million vehicles across leasing, rental, salary sacrifice and vehicle subscription businesses. Our fully managed SMR network in excess of 5,500 garages and over 500 mobile service units is the largest of its kind in the UK.
The Role
Are you looking for a new role as an IT Support Analyst? Do you have experience supporting applications and talking with internal or external customers? Do know the basics of what SFTP and CSV are? This is your chance to make a significant impact in growing company by supporting a range of internal and external applications. You’ll need to learn the functionality of the applications, discuss problems with users, troubleshoot problems and share that knowledge with team members.

WE WOULD PARTICULARLY INTERESTED IF YOU HAVE EXPERIENCE OF

· Automotive Fleet industry experience
· Experience with Epyx 1Link

· Provide timely troubleshooting and support for application software and occasionally hardware
· Be the first port of call for our range of internal and external applications
· Collaborate with internal departments to investigate and solve their application issues
· Assist with problems in our CSV SFTP batch uploads
· Provide technical support across the company
· Prioritise tasks and ensure quality outcomes
· Communicate effectively with all levels including executives and external customers
· Provide guidance to team members on how the software operates