IT Support Analyst

at  Gateway Casinos Corporate Office

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Office and casino environments
• Postures vary throughout the day
• Manual dexterity required to use desktop computer and peripherals and to repair equipment
• Ability to physically inspect equipment on location
• Ability to lift up to 35 lbs
• Occasional travel is required, both land and plane
• Some overtime work to permit resolution of time sensitive requirements

GET TO KNOW GATEWAY

Gateway Casinos & Entertainment Limited (’Gateway’) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 30+ gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway’s proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

• PC Image Design, Build and Deploy Previous experience of ITIL methodologies
• Installs, supports, monitors and troubleshoots hardware and software equipment and issues.
• Ideally be able to demonstrate knowledge in two or more of the following:
• Break & Fix
• Use of tools/products to help maintain systems.
• Microsoft Office Application Support
• Remote and Deskside PC Support
• Gaming Kiosks and peripheral devices
• Gaming & Office Printers
• Cash handling kiosks (CTR, AJM)