IT Support Analyst (Hybrid)
at North Country Business Products Inc
Minneapolis, MN 55442, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 20 Jan, 2025 | USD 21 Hourly | 21 Oct, 2024 | N/A | Search,Training | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
IT SUPPORT ANALYST (HYBRID)
Location: Plymouth, MN
North Country Business Products is in search of an IT Support Analyst! We are looking for someone who can effectively assess, resolve, and close point-of-sale hardware and software issues for our clients while providing them with a professional and friendly service experience. Bring your talent and grow with us!
- A hybrid schedule is available once training has been completed.
WHO WE ARE – 100% Employee-Owned Technology Company
When you join our company, you’re more than an employee. You’re an associate and contribute to NCBP’s ownership culture, which means that you share in the value of our profits and our success!
Responsibilities:
- Provide a positive and friendly customer service experience.
- Provide timely updates to the client regarding call status and resolution plan.
- Perform a variety of software installations including remote technician, antivirus, POS software, and change of services (COS).
- Continuous improvement of client support service quality and efficiency.
- Prioritize and quickly access customer information, history analysis, and research internal/external databases to identify and execute resolutions.
- Working with and establishing rapport with vendors.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
The pos hospitality grocery or call center industries strongly preferred
Proficient
1
Minneapolis, MN 55442, USA
