IT Support Analyst IV

at  TD Bank

JOB REQUIREMENTS:

• Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
• Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Performs work on all aspects of the application/system support
• May act as a reference for team members or clients
• Applications/systems are moderate to highly complex and performed under minimal management supervision
• Actively involved in resolving client applications issues
• Performs problem determination including data gathering and analysis

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate
• 2-3 years of relevant experience
• Experience with Oracle, Linux, Db2 or AIX is a nice to have
• ServiceNow or Jira experience would be an asset

Please refer the Job description for details