IT Support Analyst (Maternity Cover)

at  GreenThumb

Post: IT Support Analyst (9 month maternity cover)
Location: St Asaph, North Wales
Starting Salary: £24,000 pro rata.
Hours of work: Part Time – 24 hours per week. 3 days per week.

ABOUT THE ROLE

You will be working on a IT Service Desk providing 1st Line Support to Our Greenthumb Network, we support approx. 800 end users by assisting with our GTSF systems and Office applications. This role requires initiative to go beyond the technical aspects of IT and help the end user to achieve their business objectives. The role also requires an understanding of our CRM system and learning Greenthumb Processes. The role is a fantastic opportunity to gain experience and skills for potential future roles within this sector.

MAIN RESPONSIBILITIES

• 1st Line Support for GreenThumb Applications.
• 1st Line Support for Newtwork Wide Salesforce CRM system.
• Triage of system tickets with business SLA and assign to correct investigating team for completion.
• M365 Basic Admin support.
• Supporting and encouraging end users to follow best business process.
• Answering Critical inbound calls.
• Provide 1-1 support with GTSF process.
• Assist with UAT of new technology to support Technical Team.
• Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.