IT Support Analyst

at  Natixis

POSTE ET MISSIONS

Member of the London support team, providing proximity support and working closely with the EMEA IT Support team in Porto and other IT teams globally (Natixis Paris, EMEA sites, BPCE-IT, AMER and APAC).

Key Roles:

• To provide first level support and guidance in the field of trading floor support, this includes but not limited to trading platforms and their configuration, (leased lines, proxy requirements, installation) pricing tools and market data feeds, wey keyboards and slaving, IPC Market telephony
• Support, roll out and maintenance of all desktop equipment (laptops, desktops, new joiner positions, mobile telephony, market telephony)
• Provide physical moves and changes when required
• Regular hardware and software audits in line with local requirements
• Analysis, problem solving and escalation if / when necessary
• Build working relationships with IT teams globally (Natixis Paris, EMEA sites, BPCE-IT, AMER and APAC)
• Provide up to date disaster recovery procedures and image delivery

• To provide first level support and guidance in the field of trading floor support, this includes but not limited to trading platforms and their configuration, (leased lines, proxy requirements, installation) pricing tools and market data feeds, wey keyboards and slaving, IPC Market telephony
• Support, roll out and maintenance of all desktop equipment (laptops, desktops, new joiner positions, mobile telephony, market telephony)
• Provide physical moves and changes when required
• Regular hardware and software audits in line with local requirements
• Analysis, problem solving and escalation if / when necessary
• Build working relationships with IT teams globally (Natixis Paris, EMEA sites, BPCE-IT, AMER and APAC)
• Provide up to date disaster recovery procedures and image deliver