IT Support Analyst

at  Pinsent Masons

CANDIDATE OVERVIEW:

We are looking for the following qualifications, skills and experience:

• Minimum 3 years experience working within an IT Support environment.
• Demonstrable knowledge of MS Office 365, MS Azure, Active Directory, Exchange.
• IT Degree or Qualification would be preferential.
• Track Record of providing wide range of IT support and training in a corporate environment.
• Minimum 3 years experience using MS Windows operating systems including MS Office suite to advanced level.
• Minimum 1 year’s experience of supporting mobile phones and mobile device management systems.
• Customer focused, with experience of providing advice, guidance and training to customers within a demanding environment on a face-to-face basis, over the telephone and via e-mail with a proven track record of service delivery.
• Demonstrate ability of working closely with team members across a number of geographic locations within a technical environment, both to obtain knowledge and to pass on accurate and factual information for escalation.
• Self sufficient with ability to use initiative and to apply a lateral thought process to problem resolution.
• Organised and methodical, with the ability to work to targets and goals.
• Proven experience in the provision of all levels of end-user training and the aptitude to relate and adapt a diversity of training methods to business processes and practices.

Pinsent Masons is a purpose-led law firm that prides itself in being a global success story that started off relatively small and over the last few decades have grown exponentially. With 25 offices worldwide, our success can be attributed to the 3,000+ staff that we have employed over the years, as well as the diversity of services we have provided to global sectors. These have included energy, infrastructure, financial services, real estate, advanced manufacturing and technology.
We pride ourselves on being an innovative and untypical law firm who put people at the heart of the business. This was reflected in our most recent accolades for ‘Best Law firm for Tech’ and ‘Law firm of The Year’. We were also shortlisted ‘Most Innovative’, ‘Excellence in Diversity’, and ‘Employee Engagement’.
Underpinning the success of the Firm’s expansion and success is an established Technology Department who ensure their staff are sufficiently supported and equipped to carry out their roles to an optimum using the latest technologies and software.
We currently have a vacancy for an IT Support Analyst in our Dubai office. Ideally, we are looking for a dynamic and enthusiastic individual with a passion for people, IT and problem solving who may be looking for a challenging 2nd line role. The role is typically office based.
You will be working with as an IT Support Analyst along with our Middle East IT Support Lead, supporting around 120 staff in our Dubai, Doha and Abu Dhabi offices. You will be responsible for ensuring the smooth running and maintenance of all IT related hardware and systems on a daily basis. This can range from configuring laptops and mobile phones to resolving system or software issues. The role will also facilitate involvement in a number of project rollouts including our latest Modern Workplace programme to bring transformational change across our business. This will implement modern technology to improve internal productivity, client working relationships and professional engagement using market leading digital tools and services.
We have a centralised IT Service Desk in the UK providing 24/7 support that all IT issues are to be logged with in the first instance. Calls will only be escalated to the local teams where they cannot be resolved over the telephone and a Technical Services team will also be available to assist with more complex issues or major incidents out of core hours.