IT Support Analyst

at  Queens College LondonWestminster

JOB OVERVIEW

At an exciting time of growth, we are seeking an enthusiastic, reliable and well-qualified IT Support Analyst. Reporting to the IT Service Desk Manager, the person appointed will assume overall responsibility for first- and some second-line technical support for all departmental IT applications and services across both the College and the Prep, including end-user computing; this includes multi-function devices and specialised AV and IT equipment. In this hands-on role, the appointee will also be responsible for supporting current and emerging IT services. The post holder will work closely with other members of the IT team to deliver a high-quality IT provision for pupils and staff at both Schools.
The IT team currently comprises the Director of IT, IT Manager, IT Service Desk Manager and a second IT Support Analyst. The department is innovative and forward-looking; the IT team have undertaken transformative work to give Queen’s a Microsoft and an Apple stack cloud-based IT, including the merging of the IT networks of the College and the Prep. As part of this work, all staff have been allocated their own tablets which provides much improved portability and flexibility; SharePoint and OneDrive are now the collaborative platform and file-hosting service of choice respectively.
Maintaining and developing an IT provision across two sites presents interesting challenges; the appointee will enjoy problem solving and working in a logical manner. There is significant scope for learning, not only day-to-day but also through the planned longer-term IT project work in order to continually realise the ambitious IT strategy at Queen’s.
Queen’s College, London is committed to safeguarding and promoting the welfare of children; applicants must be willing to undergo the requisite pre-employment procedures, including checks with past employers and the Disclosure and Barring Service.
During the shortlisting process, Queen’s College, London will consider carrying out an online search on shortlisted candidates as part of its due diligence.
Queen’s College, London recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome applications from people of all backgrounds.

Please refer the Job description for details