IT Support Analyst

at  Reliable Controls

WHO WE ARE:

Reliable Controls is dedicated to reducing the carbon footprint of buildings around the world. Our team specializes in the design, development, and assembly of building automation controls and software programs.
We align ourselves with the right people and empower them in the right ways. An established company based in Victoria, BC, we nurture a strong culture of communication, trust, and collaboration. Embracing a work–life balance, promoting continuous learning, and celebrating our achievements are a few of the ways we show our enduring commitment to employees. Let’s combine our passions for building a greener future!

LET’S CONNECT!

At Reliable Controls it’s not only experience and skills we are seeking; alignment with our values is of the utmost importance to us. Continuous improvement is vital to our organization, and we are prepared to invest in our team’s future, not just their current abilities. Let’s connect. We would love to hear from you

IN THIS ROLE YOU WILL:

• Diagnose, troubleshoot, and resolve problems related to application software and operating systems
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, and mobile devices
• Purchase, provision, and install new desktop computer systems and software
• Assist in the installation of new software and basic end-user training
• Provide end user support for a network of 200+ users of varying levels of technical abilities
• Maintain hardware and software inventories
• Follow and maintain IT policies, record-keeping, documentation, and best practices guidelines
• Assist with onboarding new employees with a focus on IT-related concerns (network locations, logins, applications, security policies, etc.)
• Maintain accurate real time records within a ticketing system

THIS ROLE MIGHT BE RIGHT FOR YOU IF YOU HAVE:

• A minimum of 2 year of work experience in a similar capacity
• Post-secondary education in information technology, computer networks, computer science, or related field; equivalent experience would also be considered (or 2 years of equivalent work experience or certifications)
• Experience assembling and troubleshooting Windows PCs
• Knowledge of various areas of desktop support pertaining to Windows 11, Windows Server, MacOS, Office 365, and other desktop applications.
• Outstanding communication and customer service skills
• Strong analytical, diagnostic, and problem-solving skillsThe ability to demonstrate patience, tact, and respect when working with stakeholders at varying levels of technical proficiency