IT Support Analyst - Remote Work

at  Bairesdev

At BairesDev®, we’ve been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
Our diverse 4,000+ team, composed of the world’s Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
When you apply for this position, you’re taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
About the Role:
We are looking for a Technical Support Engineer to join our Development team. This professional will be responsible for level 2 custom application support issues, providing technical support to our applications, taking calls and troubleshooting not only hardware/software issues, but any problems that arise. The Technical Support Engineer is a key member of the team responsible for using technology to improve business performance and strategy. This involves using one’s complex problem-solving skills to brainstorm software solutions, and then work together in a small group to craft a pitch to present the idea to the company’s decision makers.
We are looking for proactive, dynamic people and team players, with great organizational capacity, accustomed to handle multiple tasks and with marked attention to details. It is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the industry!

What You’ll Do:

• Learn and master employer-specific software;
• Implement new business, roll out applications, and onboarding customers;
• Pick up and address application related issue, resolve software and hardware issues;
• Communicate with internal and external customers
• Perform upgrades
• Collaborate with the development and operational teams;
• Identify potential problems.

You Must Have:

• BS degree in Computer Science, Engineering, or related field;
• Working knowledge of database management, different operating systems, and different programming languages;
• Basic knowledge of design and/or development experience with .NET, C#, ASP.NET, Windows Forms and SQL Server;
• Basic knowledge of Database design and development (Microsoft SQL Server);
• Basic knowledge of Web Services, WCF, RESTful and Service Oriented Architecture (is a plus);
• Ability to diagnose & address application issues;
• Advanced English Level.

How we make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive

• Learn and master employer-specific software;
• Implement new business, roll out applications, and onboarding customers;
• Pick up and address application related issue, resolve software and hardware issues;
• Communicate with internal and external customers
• Perform upgrades
• Collaborate with the development and operational teams;
• Identify potential problems