IT Support Analyst, Richmond BC

at  Natures Path Foods

Richmond, BC, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate29 Nov, 2024Not Specified01 Sep, 20242 year(s) or aboveInformation Technology,Itil,Software,Cloud Services,Python,Windows,Communication Skills,Server Management,Ticketing Systems,Active Directory,Service Orientation,Computer Science,Powershell,It Support,Azure,LanguagesNoNo
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Description:

QUALIFICATIONS:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
  • Proven experience (2+ years) in IT Support, with a strong understanding of computer systems, software, and networking.
  • Proficiency in Windows and macOS operating systems.
  • Good understanding of Azure, M365 administration, networking, and server management.
  • Experience with ticketing systems and remote support tools.
  • Strong problem-solving skills and ability to work independently.
  • Excellent verbal and written communication skills.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)
  • Strong customer service orientation with a patient and professional demeanor, and the ability to communicate using non-technical language.

PREFERRED SKILLS:

  • Experience with Active Directory, DNS, and DHCP.
  • Knowledge of network troubleshooting tools and methodologies.
  • Experience with virtual environments and cloud services (e.g., VMware, Azure).
  • Experience with ITIL or other IT service management frameworks.
  • Ability to script or automate tasks using languages such as PowerShell or Python.
  • Willingness to provide on-site support at either the Chilliwack or Delta production plants one day a week (mileage compensated), with the other 4 days onsite in Richmond.
    Thank you for your interest in Natures Path!

Responsibilities:

  • Serve as the primary contact for internal users seeking technical assistance, including troubleshooting hardware, software, and network issues.
  • Diagnose and resolve technical problems via phone, email, and in-person support.
  • Install, configure, and maintain computer systems, software applications, and peripheral devices.
  • Manage and prioritize support tickets in the IT service management system, ensuring timely resolution and follow-up.
  • Provide user training and support on various IT systems and applications.
  • Monitor and maintain IT inventory, including computers, printers, and other hardware.
  • Collaborate with other IT team members to identify and address recurring issues or potential improvements.
  • Assist with system updates, patches, and upgrades as needed.
  • Maintain documentation for IT procedures, support processes, and troubleshooting guides.
  • Adhere to IT security policies and practices to safeguard organizational data and systems.


REQUIREMENT SUMMARY

Min:2.0Max:7.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

IT

Graduate

Computer science information technology or a related field or equivalent work experience

Proficient

1

Richmond, BC, Canada