IT Support Analyst, Richmond BC
at Natures Path Foods
Richmond, BC, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 29 Nov, 2024 | Not Specified | 02 Sep, 2024 | 2 year(s) or above | Information Technology,Itil,Software,Cloud Services,Python,Windows,Communication Skills,Server Management,Ticketing Systems,Active Directory,Service Orientation,Computer Science,Powershell,It Support,Azure,Languages | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
QUALIFICATIONS:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
- Proven experience (2+ years) in IT Support, with a strong understanding of computer systems, software, and networking.
- Proficiency in Windows and macOS operating systems.
- Good understanding of Azure, M365 administration, networking, and server management.
- Experience with ticketing systems and remote support tools.
- Strong problem-solving skills and ability to work independently.
- Excellent verbal and written communication skills.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)
- Strong customer service orientation with a patient and professional demeanor, and the ability to communicate using non-technical language.
PREFERRED SKILLS:
- Experience with Active Directory, DNS, and DHCP.
- Knowledge of network troubleshooting tools and methodologies.
- Experience with virtual environments and cloud services (e.g., VMware, Azure).
- Experience with ITIL or other IT service management frameworks.
- Ability to script or automate tasks using languages such as PowerShell or Python.
- Willingness to provide on-site support at either the Chilliwack or Delta production plants one day a week (mileage compensated), with the other 4 days onsite in Richmond.
Thank you for your interest in Natures Path!
Responsibilities:
- Serve as the primary contact for internal users seeking technical assistance, including troubleshooting hardware, software, and network issues.
- Diagnose and resolve technical problems via phone, email, and in-person support.
- Install, configure, and maintain computer systems, software applications, and peripheral devices.
- Manage and prioritize support tickets in the IT service management system, ensuring timely resolution and follow-up.
- Provide user training and support on various IT systems and applications.
- Monitor and maintain IT inventory, including computers, printers, and other hardware.
- Collaborate with other IT team members to identify and address recurring issues or potential improvements.
- Assist with system updates, patches, and upgrades as needed.
- Maintain documentation for IT procedures, support processes, and troubleshooting guides.
- Adhere to IT security policies and practices to safeguard organizational data and systems.
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Computer science information technology or a related field or equivalent work experience
Proficient
1
Richmond, BC, Canada