IT Support Analyst

at  Rise Technical Recruitment Limited

IT Support Analyst
Lytham St Annes / Blackpool / Preston (hybrid working)
£24,000 to £26,000 + 25 days annual leave, rising to 30 plus bank holidays + hybrid working + flexitime + additional birthday holiday + private healthcare + private pension + other great benefits!
Excellent opportunity for an IT Support professional to join an established, successful, growing company in a highly varied and interesting role where they put a large emphasis on the welfare of their employees.
This company are a leader within the energy & utilities sector. They want to give people more than a job, they want to offer a purpose and a career where you can develop, upskill, train and progress. Through growth, they are looking to add an IT Support Analyst to their busy team.
In this role you will provide technical support to end users and stakeholders across the company. You will manage tickets, resolving issues remotely and in person, offering support across hardware, software and mobile devices. The role operates on a rota basis to cover the hours of 8am to 6pm Monday to Friday. This is a hybrid working role, where you will need to be on site on Tuesdays and Thursdays and can work from home 3 days a week.
The ideal candidate will have previous experience in 2nd line desktop IT support roles. You will be proficient in Office 365 administration and troubleshooting, experience with Windows OS, and Active Directory.
This is a fantastic opportunity to join a financially strong and stable, growing organisation in an exciting role where you will be treated well and given opportunities to progress and develop.

The role:

• Ticket management, troubleshooting and resolving issues related to laptops, desktops, mobile devices and printers
• End user support for hardware and software issues
• Manage user accounts, permissions and security groups within Active Directory
• Hybrid working, Tuesdays and Thursdays on site, 3 days a week working from home

The person:

• Previous experience in IT Support, 2nd Line desktop IT support or similar roles
• Experience managing ticketing systems, providing remote & in-person support and troubleshooting
• Experience with Office 365 administration, Active Directory, Windows OS and basic networking knowledge

• Ticket management, troubleshooting and resolving issues related to laptops, desktops, mobile devices and printers
• End user support for hardware and software issues
• Manage user accounts, permissions and security groups within Active Directory
• Hybrid working, Tuesdays and Thursdays on site, 3 days a week working from hom