IT Support Analyst

at  SoloProtect Ltd

Are you passionate about technology and problem-solving? Do you thrive in a dynamic and collaborative environment? We’re looking for a dedicated IT Support Analyst to join our team and contribute to the smooth operation of our IT infrastructure across the UK, EU, and US.
In this hybrid role, you’ll work remotely while also collaborating on-site at our Sheffield office as needed. You’ll bring expertise in IT service desk operations, Windows and Mac desktops, network infrastructure, telecoms, and Microsoft 365, supporting all areas of the business to ensure everything runs seamlessly.
If this sounds like the next step in your career, reach out to us to express your interest or learn more.

REQUIREMENTS:

• At least 2 years of experience in IT support or similar roles with hands-on troubleshooting of hardware and software issues.
• Experience with Microsoft Azure services, including Azure Active Directory, Virtual Machines, Networking, and Security tools.
• Strong understanding of networking concepts (DNS, DHCP, TCP/IP).

• Provide 1st and 2nd line IT support to staff across the UK, EU, and US.
• Troubleshoot and support systems like Windows 10/11, macOS, Microsoft 365, and VoIP platforms.
• Manage infrastructure and application support for regional offices.
• Collaborate on cross-functional IT initiatives to align technology with business needs.
• Be part of a 24/7/365 on-call rota to support critical incident management in the alarm call centre.