IT Support Analyst

at  Unicity USA Inc

COMPANY OVERVIEW

Headquartered in Provo, Utah, Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity’s business model is person-to-person sales, which has given our sales and growth a personal touch. Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow.

REQUIREMENTS

• Ability to speak, read, and write both English and Spanish
• Ability to maintain a positive attitude and friendly demeanor when working with others, even under pressure, and a passion for delighting those around you.
• Experience configuring and troubleshooting Windows 10/11 and macOS 10.13+
• Experience setting up and maintaining users via Active Directory and Office 365
• 1-2 years of Experience preferred; We are willing to train the right candidate
• Willingness to learn other IT Systems
• This position will involve working daily in our Bogota, Colombia office.

• Be the first point of contact for support, troubleshooting, and solving issues in our Bogota, Colombia office, and escalate to other teams when necessary.
• Support our office staff with issues and respond to Zendesk Support requests when necessary.
• Follow the documentation to ensure simple and easy deployment/support.
• Work closely with HR and hiring managers to deploy equipment for our new hires.
• Creating and managing user accounts in Active Directory, Google Workspace, and Office 365.
• Configure and deploy phones through our RingCentral Phone system (cloud-based).
• Updating custom images for both Windows (WDS) and macOS (MDS) programs
• Add and maintain our IT assets