IT Support Analyst

at  Walters Group Inc

Walters Group is a family-owned steel construction company that designs, fabricates, and constructs unique and complex commercial and industrial projects throughout North America. With over 65 years of experience, Walters ensures high quality results through our passion and commitment to every project. Our head office is located in Hamilton and we have multiple fabrication plants in Hamilton, Stoney Creek and Princeton. As Walters grows and expands into new markets, we are seeking to welcome aspiring and driven individuals to our team who share our passion, vision, and values.
At Walters, we build history, and we are incredibly proud of our projects, to name a few - Tim Hortons Field in Hamilton, ON, the Burgoyne Bridge in St. Catharines, ON, The Bow in Calgary, AB, and the Canadian Museum of Human Rights in Winnipeg, MB.
We’re consistently ranked among the best companies to work for, including Canada’s Best Managed and Great Place to Work Certified. We’re committed to supporting and developing our teams. We also ensure a positive, safe, collaborative work environment with ample personal and career development opportunities.
If you want to be a part of our team – read on and apply. Even if you feel like you don’t meet all criteria, please give it a shot, and still apply.

POSITION REQUIREMENTS:

• Minimum 3 years hands on IT experience in a Windows environment.
• Demonstrated ability with installation, configuration and supporting of Windows 10 / 11.
• Strong documentation skills.
• Experience supporting iOS devices.
• Excellent at troubleshooting and diagnostics.
• Familiarity with computer hardware and repair.
• Familiarity with networking: switches, routers, Wi-Fi, and The Internet protocol suite (TCP/IP).
• High degree of resourcefulness, flexibility, and adaptability.
• Effective communication skills with individuals at all levels of the organization.
• Quick learner who can adapt to change and multi-task.
• Fluent in both spoken and written English.
• Ability to work well under pressure.

• Provide hardware and software support to multiple offices and plants.
• Create, monitor, escalate and resolve tickets using a helpdesk ticketing system.
• Deploy, manage and support IT assets (desktops, laptops, iPhones, iPads, printers, desk phones).
• Assist with managing users and computer accounts in Active Directory, Office 365, MDM and other systems.
• Onboard new employees with hardware and general training.
• Monitor resources and inventory to ensure hardware/ software availability.
• Create and maintain user support documentation and guides