IT Support Assistant

at  Hairhouse

Hairhouse has an exciting opportunity for an ICT Support Assistant to join our ICT Team within our Support Centre based in Doncaster on a fixed term contract. Be part of our amazing and crucial ICT response team ensuring a great experience for our staff, and through them deliver a brilliant experience for our customers!
The role will be responsible for providing support to Hairhouse Support Office Team members, our Franchisees, and retail store teams.

THE MAIN RESPONSIBILITIES OF THE ROLE INCLUDE:

• Providing initial phone, email, and in-person capture of ICT issues in our service desk system.
• Managing service desk tickets, escalating to the right team members or suppliers for resolution, and following up to ensure tickets are resolved in line with our service level agreements.
• Manage support ticket priority based on impact and urgency to help ensure our service level agreements are met.
• Assist with user onboarding processes, including setting up new accounts and equipment.
• Assist with the installation, configuration, and maintenance of basic IT equipment (e.g., desktops, laptops, printers).
• Perform routine maintenance tasks such as software updates
• Stay up-to-date on emerging technologies and best practices within the ICT field (through training or independent learning).
• Participate in team meetings and contribute to our strategy.
• You will share the after-hours and weekend on-call roster with ICT support team.

TO BE SUCCESSFUL IN THIS ROLE, THE CANDIDATE WILL HAVE THE FOLLOWING:

• At least 1 year experience within a fast moving health and beauty retail environment
• Basic understanding of Windows and Office software, Apple OSX an advantage.
• Experience using retail Point of Sale and appointment booking systems
• Basic networking experience (Wifi / Ethernet)
• Strong analytical and problem-solving ability
• Exceptional customer service and interpersonal skills
• Excellent communication and time management skills
• Ability to work remotely with users via phone, email, zoom/teams
• A friendly and outgoing personality able to work in a fast paced, dynamic environment

In addition to a friendly and supportive team, we also offer a range of benefits including:

• Flexibility with a hybrid working model
• Early Finish Fridays
• Service Milestone rewards
• Bonus Program
• Birthday Gift Card
• Health and well-being initiatives
• Free Parking
• Free Monthly Product
• Up to 40% Staff Discount
• Social and Charity events
• Training and Career Development

This is a fantastic opportunity to join our team and launch their IT career! A thirst for learning is important as training and development will be provided to help you succeed and support your career growth. To be considered for this role you must be able to be on-call some nights and weekends working remotely. If you are interested in this role, please apply now by uploading your resume and cover letter!
Hairhouse is Australia’s leading Hair & Beauty services and retail destination offering the widest range of professional hair products and providing the ultimate customer experience for anyone who desires to look and feel their very best. With online and over 100 stores nationally, the Australian, family-owned business provides Australians with an unsurpassed range of leading hair brands alongside salon and piercing services whilst retaining an internal culture based on honesty, integrity, hard-work and big dreams