IT Support Assistant

at  Iyanli

JOB DESCRIPTION:

We are seeking a tech-savvy and customer-focused IT Support Assistant to join our team. The IT Support Assistant will provide technical assistance and support to ensure the smooth operation of our IT systems.

QUALIFICATIONS:

• Associate degree in Information Technology, Computer Science, or a related field.
• Previous experience in an IT support role is a plus.
• Basic understanding of computer systems, networks, and software applications.
• Proficiency in Microsoft Office Suite and common IT tools.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.

• Provide first-level support for IT-related issues, including hardware, software, and network problems.
• Assist in setting up and configuring computer systems, printers, and other peripherals.
• Respond to support tickets and resolve issues promptly.
• Maintain and update IT documentation, including user manuals and FAQs.
• Assist with software installations, updates, and patches.
• Perform routine maintenance and troubleshooting on IT equipment.
• Support the IT team in various projects and tasks as needed.
• Ensure compliance with IT policies and procedures.