IT Support & Cyber Security Executive

at  Luton Town Football Club

PERSONAL ATTRIBUTES:

• Devoted to growth: open to learning and actively seeking challenges.
• Resourceful: not merely waiting for solutions to be handed to you and rather leverage available tools and knowledge to find answers and achieve results on your own
• Proactive: you don’t just wait for tasks or problems to land on you but instead you are constantly seeking out opportunities for improvement and projects progression.
• Passionate about IT: you enjoy applying IT solutions in creative ways to make a real difference. Working within IT isn’t just a job but an extension of your personal interests.
• Collaborative Force: You understand that true progress is a team effort, thriving on clear communication and a shared commitment to continuous growth.

JOB PURPOSE

The purpose of this role is to support the Club with all of its IT requirements, during the week and on match days.
Securing the network and providing core support to all staff members in the club and the community trust, are at the forefront of this. Providing the necessary support to keep the clubs network at 100% up-time, is essential to ensure the success of the Team.
The IT & Cyber Security Executive will support the IT Manager in providing technical assistance, troubleshooting issues, and helping to ensure the smooth functioning of the company’s IT systems and infrastructure. This position requires a good understanding of various hardware and software technologies, excellent problem-solving skills, and the ability to work collaboratively with colleagues and external vendors.

KEY RESPONSIBILITIES

• IT Support: you’ll play a key role in our IT support landscape, handling a variety of IT queries as required. This involves not just independently problem-solving and direct resolution but also collaborating closely with our vendors to ultimately ensure business user satisfaction and smooth business operation.
• IT Resources Management: you’ll contribute to managing our extensive IT assets, ensuring both physical and digital resources are tracked, maintained, and updated to meet our operational and security standards. This includes overseeing the lifecycle of hardware, such as laptops and firewalls, and ensuring software licenses and user groups are current and aligned with our needs, promoting optimal access and seamless business operations.
• Develop and Update IT Documentation: your work will include creating and maintaining clear, useful documentation, including training materials and policy documents, ensuring that our team has access to the latest information and guidelines.
• IT Innovation and Efficiency: you’ll engage in the development of solutions within our IT Labs initiative to automate routine tasks and optimise various workflows and processes, leveraging cloud platforms and services, ultimately enhancing operational efficiency.
• Cyber security: you will play a fundamental part in securing our networks and staff, to ensure we move toward our NIST compliance.
• Software Development: you’ll participate in the initial stages and beyond as a supportive force in our software development journey. You will assist in conceptual development, requirements gathering, and brainstorming innovative solutions. You’ll also address user queries and lead training sessions, ensuring our solutions are effectively adopted across the organization. Your involvement may extend to programming on selected projects, if suitable.