IT Support Engineer – 1st Line Support

at  Quickslide

DESCRIPTION

Quickslide Ltd is a leading manufacturer of windows and doors, trading for 20 years and proudly multi-award winning. We place a strong emphasis on our IT systems to support the continuous development and growth of our business. As a dynamic company experiencing year-on-year growth, we are dedicated to innovation and excellence in our field.
We are seeking an experienced IT Support Specialist to join our team and provide vital technical assistance to our internal users. The ideal candidate will have at least 3 years of experience in IT support, demonstrating strong problem-solving abilities, excellent communication skills, and a commitment to customer service.

THE NECESSARY SKILLS, QUALIFICATIONS AND EXPERIENCE INCLUDE:

• Minimum of 3 years of experience in an IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and common office software.
• Experience with network administration and troubleshooting.
• Familiarity with VoIP systems and peripheral device management.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

• Provide first-line technical support to internal users, resolving hardware and software issues.
• Manage and maintain computer systems, networks, and peripheral devices.
• Troubleshoot and resolve issues related to Windows and Mac operating systems, office applications, and various software programs.
• Install, configure, and update computer hardware and software.
• Maintain and support VoIP systems, printers, and other office equipment.
• Monitor and respond to IT support tickets in a timely and efficient manner.
• Assist in the development and implementation of IT policies and procedures.
• Perform regular system updates, backups, and maintenance tasks.
• Document and maintain accurate records of support requests, solutions, and system configurations.
• Provide training and support to staff on IT systems and best practices.