IT Support Engineer

at  Apax

OUR MISSION

Apax is a multi-award company and our aspiration is to become a values-driven enterprise and our mission “We strive for excellence to improve ourselves, transform services, enhance lives and advance society” plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.

KEY REQUIREMENTS

• Undergraduate degree or vocational qualification in a related discipline, such as Computer Science or Information Technology.
• Excellent organisation and planning skills with the ability to manage a busy workload, often with conflicting priorities, to met deadlines while remaining calm under pressure.
• Recent 2nd Line IT Support experience, dealing with more complex technical issues and troubleshooting.
• Strong customer service and interpersonal skills with the ability to resolve complaints effectively.
• Advanced Microsoft Office suite skills with extensive demonstrable experience of Teams, Outlook, Word, Excel and PowerPoint, as well as Teams cloud telelpony system with outstanding IT and digital skills.
• Operating systems knowledge in Microsoft Windows Service, including NLB and clustering.
• Experience in SaaS platforms e.g. Asana, Canva or Recruitee.
• Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, TCP/IP, routing and vLANs.
• Knowledge of ITSM Frameworks.
• Strong knowledge of Microsoft Exchange Server, Windows 11 and Office 365 including Sharepoint, AzureAD, LAN, Internet access, firewalls and Exchange/Office 365.
• Experience managing Azure, primarily Virtual Machine Infrastructure.
• Knowledge of Windows Script Host/VBScript/PowerShell, Hyper-V and VMware ESX.
• MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications on advantage.
• Hardware troubleshooting skills to diagnose and resolve issues related to computers, printers, and other devices eg Cisco switches and routers.
• System administration knowledge of managing user accounts, permissions, and policies in Windows Server or Microsoft 365 environments.

This is an exciting opportunity for an experienced IT Support Engineer to be the primary point of contact for ICT support, managing technical issues and coordinating with our Managed Service Provider (MSP) for more complex issues.
The role will also encompass the management of other systems such as SaaS platforms or cloud telephony, ensuring quality control, facilitating user training and providing onsite IT support to employees. The post requires both breadth and depth of experience, knowledge and a broad technical knowledge across a range of technologies, and acting as the main point of contact between employees and the IT department as well as the MSP, providing timely updates and ensuring the fault is assigned the correct level of priority and attention. This is a full-time role covering 37.5 hours per week between 8:30am - 5pm, Monday to Friday.